AI Agents
Automate your inbox with AI and configure human escalation.
Handoff is built to be "AI-First." This means you can assign your communication channels to an AI Agent to greet customers, answer FAQs, and collect information before a human ever needs to intervene.
Navigate to Agents in your user menu to create and manage your AI agents.
Only users with Owner or Admin role are allowed to add or modify agents.
Supported Providers
How Human Handoff Works
The core philosophy of the platform is the Handoff. You don't want AI guessing when dealing with a frustrated customer or a complex billing issue.
- The AI Handles L1: The customer messages your channel. The assigned AI Agent replies instantly based on its system prompt or knowledge base.
- The Escalation Trigger: If the customer asks for a "human," "support," or the AI determines it cannot fulfill the request, the AI is configured to trigger a handoff.
- The Handoff: The AI stops responding. The thread in your Handoff Inbox is marked as requiring attention, and your human team can jump in, read the context, and take over the chat seamlessly.