Introduction
Welcome to Handoff, your AI-first omni-channel customer communication platform.
Handoff is an AI-first omni-channel inbox designed to centralize your customer communications. Whether your customers reach out via WhatsApp, Instagram, Messenger, Telegram, or SMS, Handoff brings all those conversations into a single, unified interface.
By connecting powerful AI agents (like OpenAI or Microsoft Copilot Studio) to your communication channels, you can automate front-line support, answer common questions instantly, and seamlessly escalate complex issues to human agents.
Key Capabilities
- Omni-Channel Inbox: Manage conversations from multiple platforms in one place.
- AI-First Support: Route incoming messages to AI agents to handle Level-1 support automatically.
- Seamless Escalation: Configure rules and prompts to hand off conversations from the AI to a human seamlessly.
- Rich Messaging: Support for attachments, images, videos, audio, and rich Markdown text.
- Team Collaboration: Invite members to your organization and share the inbox.