This document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.
Our contact email address is support@handoff.chat.
To fully avail the services of the Website/Application and use it, registration is required. Registration for the Website/Application is available only to those above the age of 18, or minimum age applicable in your jurisdiction to enter a legal contract, barring those "Incompetent to Contract" which inter alia include insolvents.
Further, at any time during Your use of this Website/Application, including but not limited to the time of registration, You are solely responsible for protecting the confidentiality of Your username, password and secret keys, and any activity under the account shall be deemed to have been done by You. In the case that You provide Us with false and/or inaccurate details or the Company has reason to believe You have done so, We hold the right to permanently suspend Your account.
These Terms shall continue to form a valid and binding contract between the Parties, and shall continue to be in full force and effect until:
Whichever is longer. The Parties agree that certain portions of these Terms shall continue to remain in full force and effect indefinitely, even after the expiry or termination of these Terms as contemplated herein.
The Company reserves the right, in its sole discretion, to unilaterally terminate the User's access to the Products & Services offered by Company, or any portion thereof, at any time, without notice or cause. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall the right to terminate these Terms, as described in Clause 3 herein above.
Handoff helps users connect with their customers through multiple communication channels, offering AI-powered automated replies and a manual inbox for direct conversations. It aims to save time and cost compared to developing such services yourself. This platform is available to be used directly online using a browser. Platform may also available in the mobile application format which can be installed as a PWA or downloaded from Google Play store and Apple App store.
By using this Website/Application, it is deemed that You have consented to receiving emails from Us at any time We deem fit. Such communications shall be sent to You on the email id provided by You for the use of this Website/Application which are subject to our Privacy Policy. These communications include, but are not limited to contacting you through information received from Third Parties. Such communications by Us is for purposes that inter alia include clarifications, support, research, survey, and product updates.
The sharing of the information provided by You shall be governed by the Privacy Policy.
We reserve the right to charge for our services. As and when that takes place, use of the Website/Application would be chargeable as per the subscription and/or pricing option offerred by us. We may or may not offer a free option for continuation of your account with same or reduced features.
Our charges, unless mentioned specifically, doesn't include any charges from third-party AI model and service providers, which you will have to pay directly to those providers or through us.
You are free to cancel your account at any time by sending an email to the contact email address mentioned above. The request email must come from the email address with the "Owner" role.
We cannot issue any refund. Your balance, if any, will be forfeited upon cancellation of the account.
The User takes full responsibility for the payment of all taxes and fees that are levied or arise in the course of using the Website/Application. If the Company does not charge you for taxes in your jurisdiction, you are responsible for paying them yourself according to your local rules and regulations.
The User undertakes to fulfil the following obligations. Failure to satisfy any of these obligations gives Us the right to permanently suspend Your account and/or claim damages for any losses that accrue to Us or additional costs that may be imposed on us.
In no event shall the Company/Website/Application, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our service, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from our servers, (iv) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through our service by any third party, (v) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the User, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages, and/or (vi) the disclosure of information pursuant to these terms of service or privacy policy. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
You specifically acknowledge that the Company shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with You.
You agree to indemnify, hold harmless, and defend Us from and against any and all liability, loss, claim, damages, expense, or costs (including but not limited to attorneys' fees), incurred by or made Us in connection with any claim arising from or related to:
You agree to fully cooperate in indemnifying Us at Your expense. You also agree not to reach a settlement with any party without Our consent.
The Company shall not be liable for damages for any delay or failure to perform its obligations here under if such delay or failure is due to cause beyond its control or without its fault or negligence, due to Force Majeure events including but not limited to acts of war, acts of God, earthquake, riot, sabotage, labor shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.
We encourage you to read our Privacy Policy, and to use the information it contains to make informed decisions regarding Your personal information.